Refunds

One address handles all of this: paintedalways@gmail.com. A person reads it. Write from the email you ordered with, and attach a photograph if the sheet arrived damaged.

If a print arrives damaged or defective, tell us within 30 days and we print it again at no cost — or refund it in full, if you would rather not wait for a second impression. There is nothing to send back. A parcel that never arrives is treated the same way.

Every print is pulled for your order, so The Floating World cannot take a change-of-mind return once printing has begun. Ask to cancel as soon as you know: an order that has not yet gone to the press is cancelled and refunded in full.

A digital file paid for but never delivered is refunded in full. Once a file has been delivered it cannot be returned. A file that arrives corrupt, or is the wrong impression, we replace at no charge.

Money returns to the card that paid, through Stripe, and usually clears within five to ten business days. We do not offer store credit in place of a refund.